FAQ

Is it possible to pick up an order rather than having it shipped?

Cats in Charge is a mail order only company but we do ship to you free of charge!

How soon will you ship my order?

We ship all orders in 1-3 working days.

Do you charge VAT?

All prices shown on our website include VAT at the current rate (20.00%) for all UK supplies.

What are your shipping charges?

Absolutely nothing. Free shipping with all orders!

Where do you ship to?

We only ship to UK postcodes.

How do I place an order with you?

We only accept orders online via our website.

What is your returns policy?

For details of our returns policy please see our Terms and Conditions page.

How can I contact you?

Our Contact details are:

Anthemis Designs Ltd

t/a Cats in Charge

11 The Laurels

Flightway Business Park

Dunkeswell

Honiton

EX14 4RS

Fax: 0870 460 6241

Email: sales@catsincharge.co.uk

Do you accept payment online?

Yes we do. We accept payment via Paypal, you can pay using your own Paypal account or using all leading Visa and Mastercards.

What is your privacy policy?

Anthemis Designs do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent by joining our opt-in mailing list. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This could include using a “cookie” which would be stored on your browser. You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy you should email us.

Oscar is a real ginger cat with a big personality and large paws!

He lives in the Devon countryside with his two tame humans.

Contacting us –

Our Contact details are:

Anthemis Designs Ltd

t/a Cats in Charge

11 The Laurels

Flightway Business Park

Dunkeswell

Honiton

EX14 4RS

Fax: 0870 460 6241

Email: sales@catsincharge.co.uk